Role and Responsibilities

•         Excellent written and verbal etiquette.

•         Excellent attention to detail.

•         Work well under pressure in an ever-changing environment.

•         Ability to follow predefined procedures/LLD/project plan

•         Ability to meet deadlines and complete tasks within project plan or customer SLA

•         Ability to read/write knowledge base resources to resolve problems

•         Positive attitude towards business and colleagues.

•         Consistent, prompt delivery of tasks allocated.

•         Punctuality when keeping appointments, effective time scheduling and management

•         ability to share knowledge and upskill others

•         Well-presented/groomed to ensure professionalism at all times.

•         Be prepared to perform overtime work both planned and unplanned, when required.

Key Duties and Responsibilities

•         The ability to quickly identify and remediate Intermediate networking problems

•         An understanding of Network Security including industry best practices.

•         Ability to perform first line troubleshooting of faults

•         Maintaining WAN and LAN diagrams

•         Maintaining, and supporting Network Monitoring tools IE: PRTG, ZABBIX, NMSAAS etc

•         Perform basic network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.

•         Basic configure and install various network devices and services (e.g., routers, switches, firewalls)

•         Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.

•         Network asset management.

•         Vendor Management

Vendor Proficiency

•         Fortinet – Experience and/or certification preferred

•         Cisco – Certified

•         Aruba – Experience and/or certification preferred

•         H3C – Experience beneficial

•         Ubiquity – Experience and/or certification preferred

Qualifications  

•             Matric and N+ is essential

•             CCNA / CCNP or equivalent certification (Beneficial)

•             Fortinet Experience and/or certification preferred

•             Bachelor’s degree in Computer Science or Information Technology Diploma (Beneficial)

Preferred Skills

•             Should have proven excellence as a Junior Network Engineer or in another relevant support position 

o             Excellent communication, both verbal and written

o             Ability to manage Customer requests/escalations in quick succession

o             Ability to form customer relationships

Must have own car

• Basic understanding and practical knowledge of networking systems such as LAN, firewalls, SD-WAN, Access Points, routers and routing.
• 1-2 years’ experience