Do you thrive in a fast-paced environment where customer satisfaction and operational excellence go hand in hand? We’re looking for a detail-oriented and customer-focused individual to join our team as a Sales & Customer Support Administrator.

• Manage sales and customer inquiries, resolve complaints, process orders, manage returns/exchanges, and provide accurate product or service information.

• Process customer orders within SLA cut-off times for invoicing and dispatch.

• Invoice orders on customer portals.

• Allocate orders via the clients Booking Portal.

• Capture waybills and secure Distribution Centre (DC) bookings.

• Act as the 100% liaison between logistics provider/in-house logistics teams and customers.

• Update order statuses across multiple platforms.

• Query delivery ETAs, resolve discrepancies, and process claims/credits for delivery or pricing corrections.

• Assist Internal Sales with customer queries (POD submissions, deliveries, returns).

• Collaborate with internal departments to ensure smooth order processing and issue resolution.

What we’re looking for:

• Previous experience in customer service, order processing, or sales support (advantageous if within a distribution/logistics environment).

• Strong organisational skills with the ability to work to deadlines and manage multiple tasks.

• Excellent communication skills (written and verbal).

• Comfortable working with online platforms and portals

• Problem-solving mindset and commitment to delivering excellent customer service.

• Experience within Distribution/Warehousing environments is essential