We are seeking a skilled and detail-oriented HP Laptop Technician to join our team in Randburg. This role requires strong technical expertise in diagnosing, repairing, and maintaining HP laptops and related hardware. If you have a passion for problem-solving and enjoy delivering excellent customer service, we’d love to hear from you.

Key Responsibilities

• Diagnosis and Repair: Accurately identify and fix hardware failures and software problems using diagnostic tools and testing techniques. 
• Component Replacement: Replace faulty components such as motherboards, RAM, hard drives, and power supplies in HP laptops. 
• Installation and Configuration: Install, configure, and maintain HP laptop hardware and associated software, ensuring proper setup. 
• Routine Maintenance: Perform regular maintenance on laptop hardware to ensure they function optimally and have a longer lifespan. 
• Upgrades: Recommend and execute hardware upgrades to improve laptop performance or compatibility with newer systems. 
• User Support: Provide technical assistance and support to users experiencing hardware or software issues, often requiring excellent customer service. 
• Documentation: Maintain accurate records of all repairs, maintenance tasks, and troubleshooting processes. 
• Inventory Management: Keep records of hardware inventory, including warranty information. 
• Testing:Conduct diagnostic tests on hardware to verify functionality and ensure proper installation or repair. 

Essential Skills and Qualifications

• Technical Knowledge: In-depth understanding of how laptops are built and how their parts work together. 
• Diagnostic Skills: Proficient in using diagnostic tools and techniques to identify hardware and software issues. 
• Hardware and Software Proficiency: Skilled in working with various operating systems, software, and hardware components common in HP laptops. 
• Problem-Solving: Excellent analytical and problem-solving abilities to resolve complex technical issues. 
• Communication: Strong interpersonal and communication skills to effectively interact with users and explain technical solutions. 
• Customer Service: Patience and empathy to provide excellent support to users. 
• Organizational Skills: Strong organizational and time-management skills to handle multiple tasks efficiently.