First Technology Polokwane is seeking a skilled IT Technician to join our dynamic technical support team. The ideal candidate will be responsible for delivering high-quality onsite and remote IT support, ensuring seamless IT operations for our clients.

Key Responsibilities

• Provide onsite and remote IT support to clients across various environments.

• Perform IT systems support and administration, ensuring optimal system performance.

• Deliver hardware and software troubleshooting, installations, and maintenance.

• Assist with cloud services deployment and maintenance, including Microsoft cloud offerings.

• Conduct site assessments, compile documentation, and recommend technical improvements.

• Perform daily client follow-ups, ensuring issues are resolved and updates are communicated effectively.

• Assist with networking support, including diagnostics and configuration.

• Support and maintain firewalls and access points (APs).

• Implement and monitor end-point protection and management solutions.

Minimum Requirements

• +2 years’ experience in a similar IT support role.

• Strong knowledge of O365, networking fundamentals, and hardware/software troubleshooting.

• Experience with firewalls, APs, and endpoint security tools.

• Valid driver’s licence and own reliable transport (advantageous for onsite visits).

• Strong communication & customer-service skills.

• Ability to work independently and manage multiple support tickets.