Key Responsibilities 
Field Service & Repairs

• Attend service calls at client sites to perform in-warranty and out-of-warranty break/fix repairs.
• Diagnose and repair faults on:
  • HP laptops and desktops
  • HP single-function and multi-function printers
• Ensure high first-time fix rates through accurate fault identification and troubleshooting.

Hardware Diagnostics & Replacement

• Identify and resolve hardware failures on PCs and printers.
• Replace faulty components, including but not limited to:

PC Components

• System boards
• LCD screens
• Keyboards
• RAM
• Batteries
• Power supplies

Printer Components

• Fusers
• Pickup rollers
• Scanner assemblies
• Main gear drives
• Formatters
• DC controllers
• ADF assemblies

Installation & Configuration

• Install and commission HP printer devices.
• Configure:
  • Wired and wireless network connectivity
  • Printer drivers on user devices
  • Scan-to-folder and scan-to-email functionality

Remote Support & Call Centre Assistance

• Provide remote diagnostic support to call centre agents when required.
• Assist call centre team with correct part identification before dispatch to reduce repeat visits.

Technical Documentation & Administration

• Utilise service manuals and HP support portals to:
  • Identify correct part numbers
  • Follow removal and replacement procedures
  • Interpret error codes and follow recommended troubleshooting processes
• Complete all administrative documentation timeously, including:
  • Job cards
  • Vehicle check sheets
  • Driver trip sheets
  • Any required service documentation

Customer Service

• Maintain a professional and presentable image at all times while onsite.
• Communicate clearly with clients regarding issues, solutions, and expected timelines.
• Build strong customer relationships through reliable service delivery.

Minimum Requirements: 
Experience

• Minimum 5 years’ experience as a field technician supporting:
  • HP printers
  • Laptops and desktops
• Proven track record in onsite break/fix repairs.

Technical Skills

• Strong fault-finding and troubleshooting ability.
• Knowledge of:
  • PC hardware architecture
  • Printer mechanics and electronics
  • Networking fundamentals (IP configuration, connectivity)
• Ability to interpret and follow technical service manual procedures.